Frequently Asked Questions
General
Where do you ship the orders?
We ship plants and levitating plants only within Canada. We ship levitating planters (Levio), accessories and smart devices worldwide.
How fast do you ship orders?
We typically ship orders within 1 business day. However, during the winter months, order processing may be delayed if extreme weather conditions pose risks to plant shipping. Once your order is dispatched, we will provide you with a tracking number.
How do I change my order?
There is a very limited time window where we can make changes to your order. If there is an error that needs to be corrected, please contact us via hello@planteia.com.
What is the return policy?
All orders are backed by our happiness guarantee. Our return policy is 30 days from purchase.
Plants and Accessories
Do I need to transplant a plant after purchase?
No, our plants are already transplanted into our exclusive 5-component soil mix, designed for optimal growth and health. You won’t need to repot them immediately. However, after 6–12 months, you may consider repotting based on the plant’s growth.
How are the plants packed?
We use secure, insulated packaging with protective materials to keep plants safe during transit. In cold weather, we include heat packs to prevent temperature stress and ensure plants arrive in perfect condition.
How should I choose my first plant ever?
If you’re new to houseplants, we recommend starting with a low-maintenance, resilient plant that thrives with minimal care. You can explore our Easy-Care Plants collection, which includes ZZ plants, snake plants, and pothos and many more plants, all of which adapt well to different home environments and require little watering or attention.
Are your plants locally grown?
Yes! Our plants are locally grown and fully acclimated to thrive in your environment. They are cultivated under controlled conditions to ensure long-term health and easy adaptation to your home.
How should I care for plants after delivery?
After receiving your plant:
- Unpack it immediately and check the soil moisture.
- Place it in bright, indirect light (or under a grow lamp if needed).
- Water only if necessary—our exclusive soil mix retains moisture well.
- Allow it to adjust for a few days before making any changes to its care routine.
What happens if my plant looks stressed after shipping?
Plants may experience minor stress from transit, such as slight drooping or a few fallen leaves, which is normal. Ensure they are placed in adequate light, avoid overwatering, and give them time to adjust. If concerns persist, contact us for guidance.
Do I need a grow lamp for my plants?
Some plants, especially fruiting and tropical varieties (e.g., lemon trees, olive trees, monsteras), require high light levels to thrive. In Canada, natural light is often insufficient from October to May, so we recommend using a full-spectrum grow lamp to maintain plant health.
How do I know when to water my plant?
Each plant has different watering needs, but as a general rule:
- Check the topsoil – If the top 2-3 cm (1 inch) is dry, it’s time to water.
- Avoid overwatering, as our exclusive soil mix retains moisture well.
- You can also use the Planteia App for watering reminders tailored to your plant’s needs.
What should I do if I see pests on my plant?
All our plants come from a pest-free greenhouse, but pests can sometimes appear due to environmental conditions after delivery. If you notice any pests:
- Isolate the plant to prevent spreading.
- Use a natural insecticide (e.g., neem oil or insecticidal soap).
- Adjust watering – Overwatering can create conditions for fungus gnats.
- Ensure good airflow and adequate light to keep your plant healthy.
What are AI-powered care tips, and how do they help?
Our AI-powered care tips in the Planteia App provide personalized recommendations based on your plant’s type, light conditions, and growth progress. You’ll receive reminders for watering, misting, fertilizing, and repotting to keep your plant in optimal health.
LEVIO - Levitating Plant
What material is Levio made out of?
The planter and the base are made of sustainably sourced oak-veneer finished with natural oil for wood.
How does levitation work?
Levio floats freely in mid-air via magnetic levitation thanks to electronic mechanism inside the platform.
How do I levitate my Levio?
You need just a few seconds to make your Levio fly. First connect the A/C adaptor to the base. Then take the planter with both hands. Lower the planter over the center of the base and release it gently when you feel no gravity. You will see the planter floating over the base. If the planter fails to levitate, avoid forcing it in the center of the base of moving side to side. Just raise it above the base and try again.
What happens in case of a power shortage?
In case of a power shortage, the planter will simply lower back to the base. Just place the planter product back in levitation once power is restored.
Do you ship Levio worldwide?
We do ship Levio worldwide. Shipping time depends on your country.
GARDY - Smart Care Tracker
Why is Gardy best for my plants?
Gardy is a smart plant care tracker which lets you perfect plant care routine. Science-based, it personalizes plant care schedule and lets you care for plants like an expert. So your plants will be strong and healthy.
What plant care experience should I have to use Gardy?
Gardy can help you grow strong and healthy plants no matter whether you have any plant care experience or not. All you need is to set Gardy into a pot with your favorite plant and connect it to Planteia App.
What types of plants can Gardy be used with?
Gardy works with all types of plants, including indoor houseplants, outdoor flowers, and homegrown vegetables. The Planteia App supports over 3,000 plant species, offering customized care guidance for each one.
How does Gardy help with watering plants?
Gardy calculates the precise amount of water your plants need, saving up to 50% of water usage. It sends alerts through the Planteia App to let you know when and how much to water, preventing overwatering or underwatering.
Can Gardy monitor light levels for my plants?
Yes, Gardy tracks light intensity and notifies you if your plants need more sunlight or supplemental lighting, such as a grow lamp, to ensure they receive ample light for healthy growth.
How do I set up Gardy with the Planteia App?
Simply insert Gardy into your plant’s soil, download the Planteia App, and follow the step-by-step instructions to pair Gardy with your smartphone. Once connected, you can customize care settings and monitor your plants in real time.
Is Gardy suitable for outdoor use?
Yes, Gardy is designed for both indoor and outdoor use. Its durable build and advanced sensors make it suitable for a variety of environments, adapting seamlessly to different conditions.
How does Gardy help with plant care beyond watering and lighting?
In addition to tracking moisture and light, Gardy monitors temperature and humidity levels. Through the Planteia App, it provides reminders for tasks like fertilizing, misting, and repotting, offering complete support for plant care.
Can Gardy manage multiple plants?
Yes, Gardy can monitor multiple plants when paired with the Planteia App. You can group plants by species or location and receive tailored advice for each plant or group.
Do you ship Gardy worldwide?
We do ship Gardy worldwide. Shipping time depends on your country.
LYF - Smart Plant Keeper
Why is LYF best for my plants?
LYF is a science based smart plant keeper. Just set your favorite plant into the planter and add water. LYF takes care of each plant in accordance with its individual needs.
What plant care experience should I have to use LYF?
LYF can help you grow strong and healthy plants no matter whether you have any plant care experience or not. All you need is to transplant your favorite plant into LYF and add water into reservoir.
What plant species can I use for LYF smart planter?
The LYF smart planter works with Planteia App. The App contains a reference guide with information about more than 3000 plant species.
How long can LYF work autonomously?
The spacious built-in reservoir contains water enough for up to 40 days. The battery lasts for up to 90 days.
Do you ship LYF worldwide?
We do ship LYF worldwide. Shipping time depends on your country.
FYTO - Smart Grow Lamp
Why should I use a grow light?
Plants require light even more than water or fertilizers. In case a plant doesn't receive enough light it will die. The intensity of the light drops rapidly as you move the plant away from the window. Using grow light may be a good idea in case of low light conditions.
What makes FYTO different from other grow lights?
FYTO is the world’s first desktop smart grow lamp with advanced features like a full sunlight spectrum, built-in light sensor, 360° adjustable light spots, and seamless smartphone integration via the Planteia App. It’s designed to provide precise, intelligent lighting for plants, making plant care effortless.
How does the ProLight regime work?
The ProLight regime uses an integrated light sensor to measure sunlight levels. If natural light is insufficient, FYTO automatically provides the necessary supplemental light to ensure your plants receive optimal lighting for healthy growth.
Can FYTO accommodate all types of plants?
Yes, FYTO is compatible with a wide variety of plants. The Planteia App includes a reference guide for over 3,000 plant species, allowing you to customize settings for specific plants or use the plant group mode for multiple species.
How tall can the plants be for FYTO to work effectively?
FYTO can light plants up to 1.2 meters (4 feet) tall, providing even coverage and consistent light for plants of varying heights.
Does FYTO consume a lot of energy?
No, FYTO is designed with energy-efficient diodes that replicate the full sunlight spectrum while consuming minimal energy. The LEDs also have a lifespan of over 15 years, ensuring long-term efficiency.
How does the aluminium housing benefit the lamp and plants?
The aluminium housing prevents LED chips from overheating, which protects your plants from leaf burns and significantly extends the lifespan of the LEDs.
How do I set up FYTO with the Planteia App?
Simply download the Planteia App, connect FYTO via Bluetooth or Wi-Fi, and follow the on-screen instructions to pair your lamp with specific plants or plant groups.
Is FYTO safe to use around children and pets?
Yes, FYTO is safe to use. The aluminium housing and energy-efficient design minimize heat generation, and its stable construction ensures it stays secure in your home.
The Planteia App
Why should I use the Planteia App?
The App let you perfectly care for your plants. You will get updates about all vital factors for your plants, expert plant care tips and intelligent reminders to keep your plants strong and healthy.
Will the App work without smart plant care devices?
Sure! You can explore all the App has to offer without smart plant care devices.
What are the App's user features?
The Planteia App is designed to give you full control of your plant care experience and features simple, intuitive settings like personal plant care schedule, intelligent reminders, plant photo album.